Shipping, Returns & Refunds
Worldwide standard shipping is free and all orders are dispatched within 48 hours. An express shipping upgrade is available during checkout should you require that option.
Expected delivery times for standard shipping are:
UK: 1-3 days (Royal Mail)
International: 5-15 days (Royal Mail)
You can return your item for a refund for any reason. Just get in touch within 3 days of receiving your order if you wish to do so. To be eligible for a return, your item must be in the same condition that you received it and you must return your item in the original packaging. Customers are responsible for return shipping costs. To start a return contact us at firstname.lastname@example.org
ADDITIONAL INFORMATION FOR INTERNATIONAL RETURNS
Where possible items should be returned in the original packaging with our UK customs form showing. If you use other packaging it is your responsibility to ensure that the correct information/electronic data is submitted to to avoid any unnecessary delays or import fees.
It is vital to use accurate customs information. The correct Custom Declaration Category to use for your return is "Returned Goods" and NOT "Sale of Goods" Any incorrect import fees and taxes incurred by Mercy Madge due to errors in labelling will be deducted from the refund owed.
If you need additional assistance with your return please get in touch, we are more than happy to help.
You will be be automatically refunded using your original payment method within 48 hours. Please remember it can take additional time for your bank or credit card company to post the refund to your account.