Shipping, Returns & Refunds
Worldwide standard shipping is free and all orders are dispatched within 48 hours. An express shipping upgrade is available during checkout should you require that option.
Expected delivery times for standard shipping are:
UK: 1-3 days (Royal Mail)
International: 5-15 days (Royal Mail)
You can return your item for a refund for any reason. Just get in touch within 3 days of receiving your order if you wish to do so. To be eligible for a return, your item must be in the same condition that you received it and you must return your item in the original packaging. Customers are responsible for return shipping costs. To start a return contact us at firstname.lastname@example.org
ADDITIONAL INFORMATION FOR INTERNATIONAL RETURNS
To avoid incorrect charges international customers should mark their packages and customs forms "returned goods". Your national Post Office tracked and insured service is preferred for all returns and it is vital to mark the package with the correct information to avoid any unnecessary delays or charges through customs. If using a commercial shipping service like FedEx you must ensure ensure that the shipping company is informed that your package contains returned goods and that this information is included in your invoice/waybill/customs documentation.
Any import fees incurred by Mercy Madge due to incorrect labelling will be deducted from the customer’s refund. If you have any questions, we are happy to help you with this.
We will notify you once we’ve received and inspected your return. You will be be automatically refunded using your original payment method within 48 hours. Please remember it can take additional time for your bank or credit card company to post the refund to your account.