Frequently Asked Questions
HOW DO WE IDENTIFY OUR JEWELRY?
We do our utmost to accurately date and describe our jewelry. We use a variety of techniques, testing and observation. All precious metals are tested whether hallmarked or not. We use electronic testing equipment (Auracle & Misar) and acid testing. Colored gemstones are tested with the Presidium Duo Tester and diamonds with the Diamond Selector II. We use industry standard gauges and digital calipers for measuring gemstones. When we have jewelry appraised we use independent gemologists and jewellers who have no connection to or vested interest in our shop.
HOW DOES LAYAWAY WORK?
For purchases over $150 we offer a free 60 day layaway term with a 20% deposit which is applied towards the item cost. Once paid we will reserve the item for you.
We are pretty flexible with the payments towards the balance as long as it is paid within the layaway term. You can schedule them at your own convenience and decide how much and when you want to pay. Simply let us know when you are ready to make an installment and we will send you a link to pay.
A longer layaway term may be agreeable depending on the item cost and we are happy to discuss your individual needs with you.
Layaway payments are non-refundable and returns are not permitted. Store credit will be offered in certain circumstances at the shops discretion.
DO YOU OFFER GIFT WRAPPING ?
Yes! Every purchase will arrive boxed in our complimentary custom packaging which is free of charge.
DO YOU CHARGE A RESTOCKING FEE?
No, rest assured items returned within our return policy are not subject to a restocking fee. If an item is returned outside the shops return policy then we may reserve the right to charge a discretionary 20% restocking fee.
ANTIQUE JEWELLERY CARE
Antique jewellery, by its very nature, is more fragile than modern jewellery and can be more prone to damage. Many of our pieces are 150 years old or more, it is part of their charm and they will require special care.
We guarantee all our items as described but can not guarantee they won't need maintenance or repair due to use and wear. With a modicum of care, the jewelry you are fond of can last many more lifetimes to come.
We accept no responsibility for pieces that become damaged whilst in your possession and such damaged items cannot be returned.
OUR RING SIZING & ENGRAVING SERVICES
We offer a sizing service for our rings and a traditional engraving service for our jewelry. Contact us for details and pricing.
We are unable to show our entire collection in our online shop so if you are looking for something that we don't have please feel free to contact us by email, phone or through our website. We have many more items in stock than are listed and may have the perfect piece!