Shipping & Returns
All orders are dispatched within 48 hours. Delivery times depend on the shipping service selected. Standard shipping is free. Shipping upgrades to priority and express are available at final checkout should you require that option:
Expected delivery times for standard & priority shipping are:
UK: 1-3 days (Royal Mail)
International: 5-15 days (Royal Mail)
Expected delivery times for express delivery are:
UK: 1 day (Royal Mail Special Delivery)
International: 2-4 days (FedEx Worldwide Express)
RETURNS & EXCHANGES
Items in original condition may be returned for any reason. Return requests should be made by email within 3 days of delivery and the item posted back within 10 days. Buyer pays return shipping costs, tracking and/or insurance is recommended. Email return requests to firstname.lastname@example.org. We will acknowledge your return request with return instructions, for international returns please adhere to these instructions carefully.
Upon receipt of the returned item, a refund will be issued within 48 hours. If an international return incurs import charges due to failure to observe the correct return procedure then we may reserve the right to charge a discretionary restocking fee.
We accept no responsibility for pieces that become damaged whilst in your possession and damaged items cannot be returned.