Shipping & Returns
Worldwide standard shipping is FREE and all orders are dispatched within 48 hours. An express shipping upgrade is available during checkout should you require that option.
Expected delivery times for standard shipping are:
UK: 1-3 days (Royal Mail)
International: 5-15 days (Royal Mail)
Expected delivery times for express shipping are:
UK: 1 day (Royal Mail Special Delivery)
International: 2-4 days (FedEx Worldwide Express)
Items in original condition may be returned for any reason. If you wish to return your item then simply get in touch within 5 days of receipt for a full refund, no questions asked. You can email us at firstname.lastname@example.org or call us on +44 (0)7498-068990.
All items must be mailed back within 10 days and be in the condition in which they were originally shipped to be eligible for a refund.
Customers are responsible for the cost of return shipping.
Return in original packaging and please clearly mark the package as "UK RETURNED GOODS" to avoid additional charges.
As well as sending your item via a tracked and insured service it's also important to mark the package with the correct information to avoid any unnecessary delays or fees through customs.
Your national Post Office service is preferred. However, if using a commercial shipping service like FedEx please ensure that the shipping company is informed that your package contains UK RETURNED GOODS and that this information is included in your invoice/waybill/customs documentation.
Any import fees incurred by Mercy Madge due to incorrect labelling will be deducted from the customer’s refund. If you have any questions, we are happy to help you with this.
Upon receipt of the returned item, a refund will be issued within 48 hours.