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Shipping, Returns & Refunds


Worldwide standard shipping is free and all orders are dispatched within 48 hours. An express shipping upgrade is available during checkout should you require that option.

Expected delivery times for standard shipping are:

UK: 1-3 days (Royal Mail)

International: 5-15 days (Royal Mail)


You can return your item for a refund for any reason. Just get in touch within 3 days of receiving your order if you wish to do so. To be eligible for a return, your item must be in the same condition that you received it and you must return your item in the original packaging. To start a return contact us at info@mercymadge.com  


We will notify you once we’ve received and inspected your return. You will be be automatically refunded on your original payment method within 48 hours. Please remember it can take some time for your bank or credit card company to process and post the refund too. We reserve the right to charge up to a 20% restocking fee for returned items, this is to cover our shipping costs, payment provider fees and fluctuations in exchange rates. 


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.