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You can return your item for a refund for any reason. Just get in touch within 3 days of receiving your order if you wish to do so..

To be eligible for a return, your item must be in the same condition that you received it and you must return your item in the original packaging

To start a return, you can contact us at info@mercymadge.com  

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return. You will be be automatically refunded on your original payment method within 48 hours. Please remember it can take some time for your bank or credit card company to process and post the refund too.